Getting to Know Your Water Supplier – FAQs
Water supply companies provide water to homes and businesses across the UK, with many also managing household wastewater. Water suppliers are responsible for the water quality, pressure and efficient supply for all of their customers. Your water company is determined by the geography of where you live, and so homeowners are unable to switch suppliers. If you’ve moved into a new home, and are interested in getting to know your water supplier, here are the answers to a few common FAQs.
Who supplies my water?
Citizens have their water supplied by regional monopolies, who may be a water-only supply company, or may also offer sewerage services to collect wastewater from your sinks, toilets and showers. If your water supply company does not also provide wastewater services, you will need to arrange for a separate company to handle your wastewater needs.
How do I find my water supplier?
Your water supplier will depend on the geographical region in which you live. If you have just moved into a new home, you can ask your landlord or previous tenant who your supplier is. Alternatively, you can check using this map on Water UK, which highlights the key water suppliers in correspondence to the region you live in. However, if you live on a border or are unsure of who to set up with, contact the potential water suppliers who should be able to help you.
Once you’ve identified the water supply company that provides to your home, you need to set up an account with them and arrange a method of payment.
How can I check on the performance of my water supplier
Ofwat are an economic water companies regulator, who are responsible for regulating water and sewage service providers. Their website offers plenty of information about the performance and history of water supply companies, including information about their billing, charging schemes, historic performance, and financial resilience. If setting up a home is new territory for you, Ofwat also have details about water supply companies in general and the standards expected of them.
Can I switch water suppliers?
Because water supply works on a geographical basis, it’s currently impossible to change your water supplier unless you move to another region. However if you are a non-household customer that uses more than 5 million litres of water per year at a single set of premises, you can use the services of a water supply licensee. Simply put, water supply licensees are companies that hold a licence to supply water to non-domestic customers, as long as they meet the criteria. To find out more about your eligibility, take a look here.
How can I save money on my water bill?
For some people the installation of a water meter can save them money on their utility bills, as you are charged on the water you use. Without one, you bills will be based on the rateable value of your home.
In addition to water meters, there are many handy tips and tricks you can introduce to your daily life to reduce your bills. Click here to see our top 20 tips to save money on your water bills.
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